Returns & refunds

Last Updated: July 8, 2026

At Ware Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging whenever possible.
Include all parts, accessories, hardware, and instructions.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

Products showing signs of use, misuse, or damage caused by the customer.
Items that have been modified or altered after delivery.
Clearance, final sale, or non-returnable items clearly marked at the time of purchase.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and arrange an appropriate solution, such as a replacement, repair, or refund where applicable.

How to Start a Return

To request a return, contact our customer support before sending your item back.

Please include:

Your order number.
Your name.
The reason for the return.
Photos if the item is damaged or defective.

Our support team will provide return instructions and the appropriate return address if your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is damaged, defective, or incorrect due to our error, we will cover the reasonable return shipping costs or provide a prepaid return solution where applicable.